The UPM says 'The Atlassian Marketplace server is not reachable.' but atlassian hosts are reachable from the server

[Thomas Heidenreich]

Since yesterday the UPM is telling me 'The Atlassian Marketplace server is not reachable.' I have not changed anything on our network, and I am able to wget and ping plugins.atlassian.com from the server console.

There is no proxy involved.

Hope someone can help,I want to update Jira this weekend...

so long
Thomas

UPDATE: The problem only exists in the "Manage Plugins" Tab - "Find New Plugins" works just fine!

[onkeldom · Accepted solution]

We had the exact same problem. It was a bug. Upgrading JIRA to 5.0.7 solved it for us. Maybe you should try this.

Cheers,
Dom

[Marcel_R__Ackermann]

I can confirm this, updating JIRA solved the problem. Thanks for the hint.

[Norman Abramovitz]

I reported this issue to Atlassian support a few days ago and they confirmed it is a bug for 5.0.6. They recommend to upgrade to 5.0.7. It worked in my test environment but I have not done anything to production yet.

[JamieA]

I see the same problem in confluence 4.2.8, latest version of upm. The actual message in the log is a 404 from marketplace, but the UI shows the "not reachable" message.

Attaching stacktrace in case any use to Atlassian:

2012-07-20 12:46:18,362 WARN [scheduler_Worker-3] [upm.notification.cache.NotificationCacheUpdaterImpl] updatePluginUpdateNotification Automatic plugin update check failed
com.atlassian.plugins.PacException: 404
        at com.atlassian.plugins.client.service.AbstractServiceClient.getEntityFromResponse(AbstractServiceClient.java:265)
        at com.atlassian.plugins.client.service.AbstractRestServiceClient$4.apply(AbstractRestServiceClient.java:134)
        at com.atlassian.plugins.client.service.AbstractRestServiceClient$4.apply(AbstractRestServiceClient.java:130)
        at com.atlassian.plugins.client.service.AbstractServiceClient.executeMethod(AbstractServiceClient.java:428)
        at com.atlassian.plugins.client.service.AbstractRestServiceClient.list(AbstractRestServiceClient.java:129)
        at com.atlassian.plugins.client.service.plugin.PluginVersionServiceClientImpl.findUpdates(PluginVersionServiceClientImpl.java:81)
        at com.atlassian.upm.pac.PacClientImpl.getUpdates(PacClientImpl.java:166)
        at com.atlassian.upm.pac.PacClientImpl.getUpdates(PacClientImpl.java:154)
        at com.atlassian.upm.notification.cache.NotificationCacheUpdaterImpl.updatePluginUpdateNotification(NotificationCacheUpdaterImpl.java:70)

[Marcel_R__Ackermann]

We experience exactly the same problem with JIRA (v5.0.6#733, UPM v2.4.1). Ironically, I am still able to upgrade most of the plugins using the manage interface.

Is the already a solution to this?

[Jobin Kuruvilla [Adaptavist]]

Can you check your baseURL is correct? We faced the same issue once when the base url was wrong.

[Thomas Heidenreich]

The base URL is correct, I am guessing it's some kind of network problem...

[JohnA]

Hi Thomas,

Can you tell us what version of the UPM you're running? Did you do an update recently?

[Thomas Heidenreich]

Installed is version 2.4

What's confusing is:

• The message on the top screen says marketplace server not reachable
• When I expand the plugin I see an update button with a newer version number! How is this information obtained when there is no connection to the marketplace server??