The fail when browsing new project

[Alexandr Kirilov]

Hello!

Got this issue when creating projects. Just installed Jira on my Mac OS server.

Just tried to create project in every possible way. The same fail for every attempt. Nothing working. Why? And why this message marked like SPAM???

In logs got this:

Technical details

Log's referral number: d54d987d-421e-4d5c-b4a8-c56b10a0b9ba

Cause

Referer URL: https://staff.kav:60001/secure/BrowseProjects.jspa?selectedCategory=all&selectedProjectType=business&s=view_projects

java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]

... A lot of details.

... 1 more

Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:

    Database:

    - name:MySQL

    - version:5.7.23

    - minor version:7

    - major version:5

    Driver:

    - name:MySQL Connector Java

    - version:mysql-connector-java-5.1.47 ( Revision: fe1903b1ecb4a96a917f7ed3190d80c049b1de29 )

    com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jira'@'localhost' for table 'ao_5fb9d7_aohip_chat_link'

at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53) [?:?]

at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:77) [?:?]

at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory$1.doInTransaction(AbstractActiveObjectsFactory.java:72) [?:?]

at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21) [?:?]

at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:36) [classes/:?]

at sun.reflect.GeneratedMethodAccessor165.invoke(Unknown Source) [?:?]

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_181]

at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_181]

at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) [atlassian-plugins-core-4.5.1.jar:?]

at com.sun.proxy.$Proxy220.doInTransaction(Unknown Source) [?:?]

at sun.reflect.GeneratedMethodAccessor165.invoke(Unknown Source) [?:?]

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_181]

at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_181]

at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) [?:?]

at com.sun.proxy.$Proxy220.doInTransaction(Unknown Source) [?:?]

at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18) [?:?]

at sun.reflect.GeneratedMethodAccessor178.invoke(Unknown Source) [?:?]

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_181]

at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_181]

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]

at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]

at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) [spring-aop-4.2.5.RELEASE.jar:4.2.5.RELEASE]

at com.sun.proxy.$Proxy1006.execute(Unknown Source) [?:?]

at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:72) [?:?]

at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32) [?:?]

at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91) [?:?]

... 6 more

Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jira'@'localhost' for table 'ao_5fb9d7_aohip_chat_link'

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [?:1.8.0_181]

at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_181]

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_181]

at java.lang.reflect.Constructor.newInstance(Constructor.java:423) [?:1.8.0_181]

at com.mysql.jdbc.Util.handleNewInstance(Util.java:425) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.Util.getInstance(Util.java:408) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:944) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3978) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3914) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2530) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2683) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2491) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.StatementImpl.executeUpdateInternal(StatementImpl.java:1552) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.StatementImpl.executeLargeUpdate(StatementImpl.java:2607) [mysql-connector-java-5.1.47.jar:5.1.47]

at com.mysql.jdbc.StatementImpl.executeUpdate(StatementImpl.java:1480) [mysql-connector-java-5.1.47.jar:5.1.47]

at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) [commons-dbcp2-2.1.jar:2.1]

at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) [commons-dbcp2-2.1.jar:2.1]

at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2246) [?:?]

at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2302) [?:?]

at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2274) [?:?]

at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91) [?:?]

at net.java.ao.EntityManager.migrate(EntityManager.java:128) [?:?]

at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51) [?:?]

... 44 more

[Shannon S]

Hi there,

Looks like you're running into this issue:

• com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user

Cause

The cause for this is explained deeper in MySQL :: MySQL 5.7 Reference Manual :: 7.2.1 Privileges Provided by MySQL

The REFERENCES privilege is unused before MySQL 5.7.6. As of 5.7.6, creation of a foreign key constraint requires the REFERENCES privilege for the parent table.

Since this was unused, our previous documentation/guides never made note that this was required.  Since MySQL has changed its requirements, in turn Atlassian has also updated our documentation on how MySQL databases must be configured in order to work properly with JIRA.

Hence this error can happen anytime the database user has not be granted the needed permissions, and JIRA is expected to create a new foreign key constraint. 
 

Resolution

The documentation on Connecting JIRA 7.3 applications to MySQL now has the correct SQL commands need to configure the user permissions correctly.   The new command is:

SQL COMMANDS

GRANT SELECT,INSERT,UPDATE,DELETE,CREATE,DROP,REFERENCES,ALTER,INDEX on <JIRADB>.* TO '<USERNAME>'@'<JIRA_SERVER_HOSTNAME>' IDENTIFIED BY '<PASSWORD>';
flush privileges; 

Let me know if you have any questions about that.

Regards,

Shannon