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The integration of GitLab with Jira is not working

Daniel Antonio Bohorquez Toloza
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September 2, 2025

I am trying to connect my GitLab to Jira but I am having problems. It connects and detects my project, lists it, but when I go back to the application settings, it does not appear and I can log back into my GitLab account. This prevents me from continuing with the configuration from GitLab because, in order to proceed with the integration step with Jira from GitLab, it requires that the project already be integrated into Jira. This is the exact message I get:

 

“This integration is enabled automatically when a group is linked in the GitLab for Jira Cloud app and cannot be enabled or disabled through this form.”

 

I am the admin for both projects.

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