The new user does not receive the mail after created

[Alfredo Muller]

We create a new user  but he did not receive the mail to login

[Earl McCutcheon]

Hello Alfredo,

First is this repeatable for all new users?  If not it could be an issue with the destination account, such as a Spam filter rule, or accidental deletion, but reproducing the behavior will be required to narrow down the cause.

Next, Are you on seeing this on Jira Cloud Or Jira Server?

For Cloud if this is a 1 off event Check out this KB article:

• How to Re-Send Invitation Emails for New JIRA Users

But if this is repeatable on Cloud for any new user I would Recommend Filing a Support Request for the instance at https://support.atlassian.com so we can take a closer look at what is occuring in the logging.

If you are on Jira Server check out the guide "Diagnosing Mail and Mail Handlers Issues" and try to Enable Debugging Mode for Emails  and check the Logging output for an indication of the issue when the user is invited.

Regards,
Earl