Tickets Not Updated

[Theo Markou]

Dear All

Good Day. I would like to create a dashboard or report that shows all tickets that has no update or comment from 5 days and after. I need basically to find the tickets that has no update within 5 days or older so i can notify the IT Support to comment.

Thank you all in advance.

[Veronique DUFOUR · Accepted solution]

@Theo Markou I'm not sure it is exactly what you're looking for but I would start by creating a filter like the following " updatedDate > "-5d" " and then use it in a dashboard.

[Theo Markou]

@Veronique DUFOUR  Thank you i will try it and let you if it works or not.