Tickets statuses and labels

[Svetlana Knyazhishche]

I would like to setup the rule that when ticket is pushed from 1 specific status to another the defined label should automatically appear. Is it possible?

[Oliver Siebenmarck _Polymetis Apps_ · Accepted solution]

Hi @Svetlana Knyazhishche ,

The answer will depend on whether you are on Jira Server/DC or Jira Cloud. In the case of Jira Server/DC, you will definitely need an app that includes a post function to update the label field. There are a bunch of different apps with that feature in the Workflow category of the marketplace.

If you are on Jira Cloud, you have two different options. First you can try the Automation feature that's included for free with most Jira Cloud instances (go to Project Settings -> Automation). If you are ok with the automations not being part of the workflow configuration but living in an extra menu, this is a good approach. 

Or you can choose a workflow app for Jira Cloud. In my biased opinion Cloud Workflows is a great and very flexible option, as it supports adding extra labels to the existing ones with easy templates. Setting up a post function to add an additional label would look like this:

Hope that helps,
  Oliver

Full disclosure: I work for Jodocus, the Vendor who created Cloud Workflows. Let me know if you need any help getting started, I'll be happy to help!

[Svetlana Knyazhishche]

Many thanks!!!