Time Tracking is not recorded when entered during specific transition

[Mike Schultz]

A have two transitions that are identical: Feedback and Done. When moving the issue to Feedback, the resolve issue screen appears with the Time Tracking field present. I enter the Time Spent there and click submit. The time is logged on the issue no problem. 

When I transition the issue to Done, using the same transition screen and enter the Time Spent, it's not added to the issue. Has anyone experienced this? Both transitions have the same conditions, validators and post functions present. 

History of moving to Feedback and setting Time Spent:

History of moving to Done and setting Time Spent:

[Mark Segall · Accepted solution]

Hi @Mike Schultz - Have you tried using different transition screens for each action?  The reason I ask is because you usually don't have your resolution available prior to transitioning an issue to Done.  I'm wondering if the presence of that field while transitioning to feedback is causing it not to work as intended.  That would be the first thing I would try.

[Mike Schultz]

Hi @Mark Segall

I did some more digging in the workflow and found a property on the Done status itself which was prohibiting worklog alteration (jira.permission.work.denied). Oddly enough, that also causes the problem of logged work disappearing on the issue view screen, mentioned here: https://community.atlassian.com/t5/Jira-Software-questions/jira-permission-work-denied-hides-existing-worklogs/qaq-p/1459212

I removed the property on the status since this workflow is only used by one project so it's relatively safe to do so and that fixed it.