Timeline is not working after filter changes

[Jussi Soro]

I have created a board for a project, which includes only issues and subtasks from a single epic. The filter I'm using is:

project = COM AND (issuetype = Story AND parentEpic IN (COM-946)) OR (issuetype = sub-task AND parentEpic IN (COM-946)) ORDER BY Rank ASC

This works, it lists all the issues I want to see in the Kanban board. 

For some reason, the timeline does not work, it gives me an error message saying: 

"Timelines can only contain issues from one project. To create an agile plan across multiple teams and projects, try Plans in Jira Premium. 

To use this timeline, edit your board filter to include issues from [PROJECT NAME] only"

All the issues that are listed in the filter view are starting with COM, so what could be the problem here?

[Jussi Soro · Accepted solution]

OK, got this solved by myself, by changing the filter to:

project = COM AND (project = COM AND issuetype = Story AND parentEpic IN (COM-946)) OR (project = COM AND issuetype = sub-task AND parentEpic IN (COM-946)) ORDER BY Rank ASC

[Wojciech Cranfield]

Hi @Jussi Soro and @Marc - Devoteam 

I'm having the same issue with the timeline, but I'm struggling to understand the way you managed to fix that. I can't find a setting to change the JQL for the board. I'm using a team-managed Software project, and I don't have any other projects. It's odd, but it seems like the timeline stopped working when I deleted "old project tags" (which I never used when adding issues - they've just been there since I set up the project, so I thought I would delete them).

I can see all the Epiks in the List and Issues tab (with query "project = FSS ORDER BY created DESC", but not in Board or Backlog. Creating a new Epik just causes it to disappear from the two latter. When I create a new project, the timeline shows fine.

Any help will be appreciated.

[Jussi Soro]

Hi @Wojciech Cranfield

If you go to "Configure Board" from top right "..." what do you see in Board Filter? 

By default, it should be just "project = FSS ORDER BY Rank ASC"

[Wojciech Cranfield]

@Jussi SoroI don't see anything like this there. I can only change the columns and statuses from this page.

[Jussi Soro]

Oh, that's different in Team Managed projects. You can't edit the board filters on team managed projects, as they always only bring the issues in that project. So your problem might be somewhere else than filter. I don't have an answer for that though, why that is happening. 

[Wojciech Cranfield]

I've managed to reproduce that Timeline issue using a newly created project (with Product key "TEST"). First, I changed the Project key to "TEST2", and then, when the new "Previous project keys” appeared, I deleted the old "TEST" key. That's when the Timeline stopped working, showing information about multiple projects only available with premium accounts. So I tried to revert it, setting "TEST" back as a new one and leaving the "TEST2" in the "Previous project keys" field. Now, the timeline in the test project works again!

In my main project, I set the previous key (which was just "KAN), then set it back to "FSS", and suddenly I've got my Timeline back!

Posting here if anyone else struggles with this.

[David]

Thanks! This solved the issue for me, too.

So, Jira has a bug because of which the timeline disappears when changing the project name.

[Marc - Devoteam]

Hi @Jussi Soro 

Welcome to the community.

Track back your JQL.

1. Does the time line work with the filter being: project = com order by rank asc
2. Does the time line work with the filter being: project = com and issuetype = Story AND parentEpic IN (COM-946) order by rank asc
3. Does the time line work with the filter being: project = com and issuetype=StoryANDparentEpicIN (COM-946) or project = com and issuetype = sub-task AND parentEpic IN (COM-946) order by rank asc

If it all does, then combine the clause, if this fails then the combine does not comply to a single project

[Jussi Soro]

Thanks for this, seems that the problem was not setting the project to search on individually on each filter term. I assumed setting the project in the first term would do that.

[Jussi Soro]

It also says "The current board filter doesn't include a project, so it will search for issues across all the projects on your site. This impacts load times, and your team may struggle to access the board, issues or sprints." in board settings. But why is that, because the first term in filter defines the project.