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[WasimBuden]

Hi,

We are using the backbone issue Sync for comment synchronization between projects. We are using this for projects in Jira and Jira's service desk. When someone comments on Jira it adds a comment in Jira service desk something like below. how can filter these tickets so we stay on top pick up updates from the resolver team and be able to quickly send it to our customers?

[Matthias Gaiser [K15t]]

Hi @WasimBuden

while I understand that you'd like to get help, please don't post the same message twice into the Atlassian Community. This way we can make sure to have less duplicates here and therefore it's easier for everyone to find the content they need.

Have a look at the answer in your other post.

Cheers,
Matthias.