Transition Issue in Jira-python

[Himanshu_Pant]

Hi Team,

I am not able to update Resolution as Complete and status of ticket resolve and close 

Also, When I close ticket with id 861 (Resolve and Close), It doesn't  update resolution time

Code :

issue=jira.issue('DWO-26284')
jira.transition_issue(issue,'861')c -> This is to change status from Open to Closed
jira.update(fields={'Resolution': 'complete'})
print jira.transitions(issue)

Error :-

Traceback (most recent call last):
File "jira_test_closed_jira_ticket_date.py", line 53, in <module>
jira.update(fields={'Resolution': 'complete'})
AttributeError: 'JIRA' object has no attribute 'update'

[Chander Inguva]

Hey Himanshu,

You need to provide resolution id instead of name.

Refer to doc: https://jira.readthedocs.io/en/master/examples.html#transitions

[Himanshu_Pant]

Could you please let me know how can I see resolution id from script?

[Chander Inguva]

Not sure if jira-python gives that ability, but you can get resolutions using this simple python requests script that might be handy

import requests
response = requests.get('https://jira.example.com/rest/api/2/resolution', auth=('user','password'))
for index in range(len(response.json())):
    print(response.json()[index]["id"],response.json()[index]["name"])

Sample Response: 

https://cl.ly/0U0f2T24240y

Ref: https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/resolution-getResolutions

Refer to above documentation for REST API stuff, jira python uses the same 

Hope this helps., Happy coding!!

Thanks

Chander Inguva