Transition buttons not appearing for few tickets after work flow update and roll back.

[Jaswanth P]

I update the work flow on a project and with in hours I rolled back the update to the initial backed-up work flow. In this process few tickets that got created in between are not showing transition buttons. I ran the integrity checker and it showed no errors. The users have necessary permissions! Tickets created after the roll back are fine and show the transition buttons.

[Nic Brough -Adaptavist- · Accepted solution]

Check you haven't put conditions on the workflow that are hiding the transitions from you, then try the integrity checker to see if that fixes it.  If still no luck, then try changing the workflows on the project to a copied set of workflows.

[Jaswanth P]

zero conditions through out the work flow! I ran the integrity checker on the work flow and there were no errors. 

I will probably try your second suggestion and see. Thanks!

[Gaston Valente]

It is somthing that happens time to time, sometimes you can solve it by updating the workflow entry table.

Here you can find some ways to solve this problem:

https://confluence.atlassian.com/jirakb/workflow-transition-button-disappeared-from-the-issue-view-page-800304645.html

[Jaswanth P]

Is there a way to do this without touching the db tables? I tried this - https://confluence.atlassian.com/jirakb/issue-is-not-showing-expected-transitions-695111232.html but nothing still worked.

I was thinking of cloning the existing work flow and assign the cloned work flow back to the project - hoping to trigger the transition buttons for the those few tickets!