Transition for issues not executable after moving them to new project

[Tobias]

Hello everyone,

we currently have the problem that we have a problem with the transition for individual Jira tasks that were migrated by a colleague.

There is a problem here because she has presumably deleted a status from the workflow for which tasks were still assigned. Don't ask me how this is possible but this is the current situation. Resolution is set to "Unresolved" and transitioning to other tasks is also not possible. 

I have now added the status to the workflow as an initial status after creation, but I cannot perform a bulk change for it.

So currently I am kind of stuck in the workflow configuration and try to avoid the recreation of the issues in any case. 

Best 

Tobias 

[Ravina · Accepted solution]

Hi @Tobias Can you please create a copy of the current workflow where you facing the issue and re-added the status and remove the affected workflow from the workflow scheme and add the copied one to it so that all issues using the old workflow will migrated to the new workflow added in the workflow scheme.

Please try let me know how it goes.

Thanks

Ravina

[Tobias]

Hi @Ravina

also thought about it in the beginning, but for some reason never tried it. It worked as expected. I think there was a reference missing in the old workflow, so that the status couldn't be clearly referenced when I was trying to transition it. 

Only had to give the copy a different name. When I want to change it back to the one in the beginning, how can I do this? Can't remember how I did it last time ^^ Think after deletion of the initial workflow I have to copy the copied workflow and give it the name of the initial associated workflow. 

[Ravina]

@TobiasThanks for the update. glad it help

[Trudy Claspill]

Hello @Tobias 

When the issues were moved to another project they would then be governed by the Workflow for that issue type for that project. They would not keep the same workflow that they had in the original project.

You will need to look at the Workflow Scheme for the current project and find the workflow associated to the issues' types in that workflow scheme.

There will need to be a transition available between the issues' current statuses and any new status to which you want to change them. Simply adding a status to a workflow does not necessarily add the transitions.

There may also be Conditions or Validators associated with transitions, or Properties associated with the Statuses that interfere with the ability to transition the issue.

But let's start identifying the right workflow and looking at its diagram.

So, can you navigate to Project Settings > Summary. That will show you a page listing all the schemes associated with the project.

There will be a block for Workflow Scheme. In there the first link will be for the associated Workflow Scheme. Click on it.

That will show you the list of workflows in that scheme and the issue types associated with each workflow. For the issue type of the problematic issue click on the link for the Workflow associated with that type.

That should show you the diagram for that workflow. Share an image of that with us.

Tell us what the current statuses are for the issues you want to change, and the status to which you want to change them.

Are there arrows from those statuses to the new status? Or is there an arrow pointing to the new status from "all" like this?

The arrows indicate available from>to transitions. The one that comes from "all" means an issue in any status can change to the indicated status.