I am having an issue where a linked task isn't transitioning automatically in a specific situation.
I have two projects and they frequently automatically transition linked tickets (projects or for support and developers).
Situation #1: In the event that a support task creates a only developer task (dev task is 'cloned by' support task), all my transitions work properly
Situation #2: In the event that a support task creates a developer quote (dev task is 'required' to support task), then once that task transitions, the support task creates a developer task (exact same button/transition as situation #1) suddenly none of my transitions work any more.
I can provide more information if this isn't enough but that is my broad issue. I have no idea why these transitions wouldn't work as they are pretty out-of-the-box.
Thanks for any help anyone can provide!
Validate your expertise in managing Jira Service Projects for Cloud. Master configuration, optimize workflows, and manage users seamlessly. Earn global 🗺️ recognition and advance your career as a trusted Jira Service management expert.
Get Certified! ✍️Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.