Trigger based on ageing of ticket status

[Vinod Sukumaran]

I would like to setup something like this :

- If an issue is in a particular status for more than a specific period I wan to send an email to a specific group

- The above will vary based on the priority of the issue (Critical, High Medium, Low). 

Can you help with this please.

[Dave Bosman [Realdolmen]]

Hi  @Vinod Sukumaran

There are multiple options. My preferred option is with Automation for jira

Create a scheduled automation. use a condition with a jql that checks the time that the issue is in that specific status and add the action to send an email. 

Regards

Dave

[Vinod Sukumaran]

Thanks Dave. I downloaded and installed Automation for Jira.

Can you share any reference on JQL or how to implement this ? I couldn't find any good ones on the net.

[Dave Bosman [Realdolmen]]

Could be something like 

status = done and status changed BEFORE -5d

[Vinod Sukumaran]

Thanks. Can you also help with how can I send an email if the status has exceeded a number of days.  Also if there is a reference to JQL please do share the link.