Trigger notification to a specific user when tickets are moved from backlog to the scrum board
Hi folks - We are using JIRA Software on a scrum board. Company-Managed project. I want to setup a workflow/automation to trigger an email to a specific user (The release manager) whenever any other user moves an issue from the backlog onto the scrum board.
When I look at the history of an issue that is on the scrum board, I see that JIRA tracks this as a change made to the Sprint (see image below). This tells me JIRA is keeping track of the user that changed the sprint aligned with the issue. Can I use this data to somehow trigger an email? ...logic would look something like: when Sprint changed from None, and user who made change does not equal [user name], then send email to [user name].
Can this kind of automatic notification be setup?
1 answer
You can do this using automation, and have it trigger on when the sprint field is updated. Something like this should do it:
Note that this example is very simplified and you may want to add a condition that checks who triggered the change to the field so that the release manager don't get notified for all issues added to a sprint.
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