Trouble creating a sub-task on a story

[Krista Heizmann]

All of a sudden I am looked down from adding a sub-task to a story in Jira while in a specific status.   Does anyone know how to allow for a sub-task to be allowed?

[Nic Brough -Adaptavist-]

Go to the workflow and edit it.  (It will go into draft mode, you won't be making changes until you commit).  Find the transition arrow for the transition that is blocked and click on it.  That will pop up the properties for the transtion, which will include a tabbed section, one of the tabs will be validators.

[Krista Heizmann]

Thank you, I am actually the admin, I don't know how I put on that validator.  I don't see it when I look at the workflow.  Where can I find that option?

[Nic Brough -Adaptavist-]

Ok, great, that's a message that one of your admins has created, and (almost certainly) put in a transition "validator".

You need an admin to edit the workflow and change the validator so that it includes the status you want to move from as a valid option.

[Krista Heizmann]

I do get a warning that the "Transition is not authorized because current Issue's parent issue should be in one of the following statuses"  How do I get the permission added to the status the ticket is sitting in?

[Nic Brough -Adaptavist-]

To add a subtask, you need:

The project to have sub-tasks (the "issue type scheme" includes at least one sub-task type)

Your account has "create issue" permission in the permission scheme

If both of those are true and you can't create them, then there is something else (script of complex config) set up by your administrators blocking it.

When you say "locked down from adding a sub-task", you have not explained how.  Knowing that could help us guide you on where to look.  Do you get an error message when you use "create subtask" from the menu?  Or is it not there?  Or it does nothing when clicked?  Or the sub-task panel is missing?  etc.