While trying to upgrade Service Management using the installer, the process failed, after deleting most of the Jira directory. The Windows Service was also removed as part of the process.
I am now trying to unzip the backup file to restore the Jira directory to its previous state, and I have 2 issues:
1) I cannot copy UserSearchServiceStatsData$Optimised$FindTopUsersInternal$FindTopUsersWithPermissionInIssueFromGroups$FindTopUsersWithNameInGroups$QueryDslJiraCrowdDAOSettings.class to its original location due to the file path being too long. This was zipped in place, and worked with this exact length previously.
2) The Windows service is missing, and I do not know how to reinstall just the service, oir repair the installation effectively.
Hi Mike,
I am sorry to hear about the difficulties you are having restoring your Jira Server.
Best,
Andy
Hi Mike,
I just wanted to follow up really quick as I came across a setting that might be helpful for you. I wasn't aware this was added to Windows, but starting in Windows 2016/Windows 10 and higher, you can actually set the OS to allow for longer than 260 character paths, but you have to opt into this behavior.
The following link from Microsoft elaborates on this functionality: Maximum File Path Limitation
Enabling this option may resolve for your question as well if the root cause of that message is that the file path is too long.
Before making any changes to these keys, I would recommend testing this on a non-production server just to confirm there isn't any unexpected behavior.
Best,
Andy
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