Two separate projects using the same schemes but they behave differently.

[Joanna Micco]

The two projects have the same:

issue type screen scheme
permissions

workflow scheme

However when somebody emails project A it creates as "bug" but when someone emails project B it creates as "order support". Is there an option somewhere I have missed that needs to be changed? Thank you.

[JamieA · Accepted solution]

The issue type to create from emails is one of the parameters of the email handler, under Services.

[Joanna Micco]

Hi Jamie. Thanks for the tip! I found the handler parameters for project A and modified it to match the ones for project B. (Project A had "issuetype=1" while project B had "issuetype=74".)

Thank you again!

[Deleted user]

Difficult to say this but it seems the default issue type in project B is order support?

[Joanna Micco]

Correct, the default issue type in both is "order support". "Bug" is also not an available issue type on project A any longer, but it is still creating "bug"s when emailed.