URGENT: Cannot access our account

[Spencer Chi]

I tried filling tickets through the normal customer support portal, but I was not getting a response.

Most of our organization cannot log into our accounts any longer. The error message we get is "Your access has been revoked." I am an administrator for the organization, and the other admins also cannot access our account. 

I suspect this problem may have to do with us connecting our GSuite accounts to our Jira account. We did it a few weeks ago, and there was no problem until suddenly today.

Our company's workflow relies on Jira running, so this is a major problem for us. Please help.

[Carlos Garcia Navarro]

Hi @Spencer Chi ,

It seems that you need Atlassian Customer Support, so I'd continue monitoring your ticket, you should receive a response soon (I'm sure you used the right link, https://support.atlassian.com/contact/#/)

In the meantime, and since you suspect on GSuite, you can check this other post that contains some information related to connecting Jira to GSuite:

https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Implications-of-connecting-GSuite-domain-to-Atlassian-cloud/qaq-p/1314473