UTF8 for Russians

[Pavel Khvostov]

I have installed Jira, created a project, created an email account on our mail server, then linked the project to that email account. When I send an email to that address (mail@034.pfr.ru) a new issue is created.

But we using Russian

and the issue creates like: "Ñòàòóñ ñîîáùåíèÿ: Êðèòè÷åñêîå.
Íà ñåðâåðå: Primary:SW03400008002:NT íåäîñòàòî÷íî ìåñòà íà äèñêå: E:"

The message in mail@034.pfr.ru using UTF8

Is there any params in service that can help?

something like coding=UTF8 or any other desidion?

here's my service params:

• handler.params: project=TIV,issuetype=1,reportername=0841,catchemail=jira-mail@034.pfr.ru, ccassignee=true
• forwardEmail: 0841@034.pfr.ru
• handler: Create a new issue or add a comment to an existing issue

[Tiago Comasseto]

Hi Pavel,

To change JIRA to UTF8 you just need to add the following parameters in your JIRA system properties:

-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8

JIRA restart is needed after this modification.

Also, depending on which database server you're using, you'll need to set the collation to UTF8 as well.

Cheers