Unable cloning an issue

[Sagi Gueta]

Hello,

For some reason I can't manage to create a clone to tasks/stories in certain project. Whenever I try it is showing error message.

When I try other issues in the same which isn't connected to epic it successfully cloning. I have create issue permissions and didn't find something special at the workflow. 

I guess i'm missing something but it seems to be configuration that were set somewhen and I don't understand how to manage it.

The sub-tasks of the issue were done but even when I've moved them back to In Progress yet that didn't help.

Any idea how to solve it?

[Marlene Kegel - codefortynine]

Hello @Sagi Gueta,

I am Marlene, product manager of Deep Clone for Jira.

Sorry for any inconvenience you experienced with our app.

From the error message it seems that there is a validator (e.g. the "parent status validator") configured in the workflow of your project.

You can read more about how to add, edit and remove validators in the Atlassian documentation under the heading "Validators".

You can try one of the following suggestions:

• Either set the status of the Epic of the Story you want to clone to "Open/To Do".
• Or, if possible, remove the validator (I assume it is the "parent status validator") from the workflow as described in the linked documentation.

If the issue persists, please reach out to our support.

[Maciej Dudziak [Deviniti]]

It is hard to say, but if the problem is related to Epic, it may be somehow connected to Epic Link field. Try to add Epic Link field to Create/Edit Screen

[Sagi Gueta]

When I try to clone with "Deep Clone" App it shows me the following error message:

» Workflow validator failed with message: Can't add issues to closed/cancelled epic «

The epic link isn't really connected I guess.

[Sagi Gueta]

There's an epic link asssociated to the issue types.

When I try to clone with "Deep Clone" App it shows me the following error message:

» Workflow validator failed with message: Can't add issues to closed/cancelled epic «