Unable to Add New Billing Admin – Previous Admin No Longer with Company

[Sacha Mourain]

I’d like to add myself as a new billing admin to our Jira account. However, I’m currently blocked because the existing billing admin is no longer with the company, and I don’t have the necessary permissions to make the change.
Could you please assist me in updating the billing admin?

Thank you in advance,

[Karan Sachdev · Accepted solution]

Hey @Sacha Mourain

You'll need to reach out to Atlassian Support for assistance with this. They should be able to help you after validating the details.

Thanks!

[Alexander Hohmann]

The first place to go would be the org admin. If that is the one who is gone, there must be some backup admin, right?

Otherwise, this would probably be a question for the Atlassian support, not the community.