Unable to Complete Account Setup - Email Code Access Issue

[Sofiya Lyubomirova Borisova]

Hello community,

I have an admin user role in the product (Enterprise plan) and was able to log in successfully earlier today. However, when I try to log in now, I receive the message: "We've emailed you a code. To complete your account setup, enter the code we've sent to [email]."

Since this is my Windows admin account, I cannot access this email. As advised by my colleagues, I’ve enabled two-factor authentication and tried using the site in incognito mode, but the issue persists.

Can anyone suggest a workaround or let me know what might be causing this issue?

Thanks in advance!

[Prachi Bolar · Accepted solution]

hello Sofiya,

Welcome to community :) 

In such case Please reach out to https://support.atlassian.com/contact/#/ so that they can check alternative for your account and see how the login would be possible 

Thank You,

Prachi