Dear Atlassian Support Team,
I am experiencing an issue while attempting to create a free Jira site. The steps I followed and the problem encountered are as follows:
Entered a valid site name and clicked on the "Continue" button.
The page displayed a loading spinner for an extended period.
Eventually, an error message appeared:
"Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 3865beb3270949eca1a429a5efd066dd)"
To resolve this, I have undertaken the following troubleshooting steps:
Browsers Tested: Attempted the process using both Microsoft Edge and Google Chrome.
Incognito/Private Mode: Tried creating the site in incognito/private browsing modes to rule out issues related to cached data.
Cache and Cookies: Cleared browser cache and cookies thoroughly.
Extensions/Add-ons: Disabled all browser extensions and add-ons to prevent interference.
Re-authentication: Logged out and then logged back into my Atlassian account to ensure session integrity.
Despite these efforts, the issue persists, and I am unable to complete the creation of a free Jira site.
I have attached a screenshot of the error message for your reference.
Could you please assist me in resolving this issue or provide guidance on alternative steps to successfully create a free Jira site?
Thank you for your attention to this matter.
Hi @f s , welcome to the community.
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