Unable to Release the "Done" tickets into a new Version in a Kanban board

[Karthiga Sethuraj]

Hello JIRA community,

I am unable to Release the "Done" tickets into a new Version in a Kanban board. I get the error as per the screenshot.

Does anybody know how to resolve this error ?

Thank you,

Karthiga

[Andy Heinzer]

From looking at your screenshot, it appears that while you have issues in the done column, and they appear to have a resolution set (hence the strikethrough on the issuekey), my concern is to understand what status they currently have.

Could you try to go into the ellipsis menu ... and choose Board Settings.  Then go to the Columns.   Could you screenshot the settings you have here?  I suspect there might be something unusual about the issue statuses/status categories that exist in that Done column.   Perhaps you're using a status category that is not the green shade to indicate completion here.

[Karthiga Sethuraj]

Hello,

Thank you for your inputs. Sorry for the delay in response. I was on vacation.

Below is the screen shot of the column configuration of the Kanban board settings.

I checked the resolution status for the DONE transition and seems to be right.

[Andy Heinzer]

Hum, that part looks ok.  I'm curious to learn more about your examples in the done column right now. Are these both subtasks?  It appears as though they both might be subtasks of the issue DB-213.  I'm curious if that has something to do with your behavior here.

I would also be interested to see if those two issues already have some value(s) for the fixversion field on those issues.

Could you also share with us your Board filter and the Kanban subfilter?   Typically the subfilter on a kanban board is default set to

fixVersion in unreleasedVersions() OR fixVersion is EMPTY

This makes sure that the issues that appear on a kanban board either have no fixversion right now, or their assigned version is still unreleased.  But if you have adjusted this subfilter, the board could be behaving in a different way were issues are not removed from the board when a release is completed.