Unable to access Software projects in Sandbox after copy

[SFrost]

I just created a Sandbox in Jira Cloud and copied all data and media files across but i can't access most of the projects and it looks like it's the software projects. Any ideas? I tried copying the data again but still the same outcome! Has anybody seen this or know of the solution if any?

[SFrost · Accepted solution]

the permissions were incorrect so even with full admin over the sandbox i had to enter an "external user" level to my profile to see stories, once that was done the whole thing opened up