Unable to add subtask or view subtask fields

[Joe St_ Louis]

We have users who can see the custom subtasks when trying to add one to an existing issue, but they when they go to submit the subtask, it does nothing.  No Errors.  As an admin it works for me, but I can't see any of the custom fields associated with the subtask after opening it up.  Any ideas on how to fix these 2 issues?

[Trudy Claspill]

Hello @Joe St_ Louis 

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

You say when the user tries to add the subtask nothing happens. Can you provide a video or series of screen shots that illustrate the exact steps they are executing (buttons clicked, text entered)?

Can you do a test where immediately after the user completes the steps to create the subtask you then try to create another issue in the project, then list all the project issues order by key in a search? The point is to see if there is a gap in the issue key sequence between the issue you successfully create and the issue last successfully created before the user tried to create the subtask. That would indicate the subtask is getting created and consuming an issue key, but may not be visible for some other reason.

With regard to you issue with not seeing custom fields in the subtask after you create it, did you add data to those fields? The fields may be in the group "Hide when empty" in the issue layout. In that case, you should see the fields when you expand the panel on the right labeled "More fields"