Unable to assign the ticket to particular user

[Banu Priya]

We are unable to assign the user vishnu.vardhan@nextiva.com on the POPs change ticket created. He has all the required access to access this ticket. We are getting this below error please check. 

[Nikola Perisic · Accepted solution]

Welcome to the community @Banu Priya 

Could you check two things:

• Project settings > Permissions > Assignable user permission - which roles do have this permission?
• Does this user have the Jira Service Management agent license?

[Banu Priya]

Yes its a license issue, we are able to assign to the user now. Thanks 

[Nikola Perisic]

Glad to hear @Banu Priya . If you found the answer helpful, please mark it as accepted so other users can refer to it easily.

[Prashanth Karunakaran]

Hi @Nikola Perisic ,

Even i am getting same issue, not able to assign ticket to myself even after added to required groups

[Prashanth Karunakaran]

Hi @Banu Priya ,
Even i am facing this issue now,
How to check if i have the license issue, pls suggest ?