Unable to attach a file with an issue

[Ujjal Goswami]

Hi,

I am unable to attach a file with in issue.The message is "An internal error has occurred. Please contact your administrator."Can you please let me know the solution for this

[Ujjal Goswami]

What is the path for the log file..

[Mr. Wolf]

Hi @Ujjal Goswami,
without further informations its very difficult to help.

Please post the error message from the atlassian-jira.log.

Thanks,
Oliver 

[Ujjal Goswami]

In the System Info,I couldn't find the path of the at;assian-jira.log file.Please see the attached screen.

image2016-2-4 18:9:41.png

[Nic Brough -Adaptavist-]

You are on Cloud.  You do not have access to the logs.  You will need to raise this with Atlassian Support directly, as they can read the logs.

[Ujjal Goswami]

From where to raise the issue to Support.Can you please guide?

[Nic Brough -Adaptavist-]

Terribly sorry, I forget to add that sometimes.  https://support.atlassian.com

[Vasiliy Zverev]

Check atlassian-jira.log and find mare detailed information.