Unable to close an issue

[Julian Tremblay]

I am getting the following error message when trying to close an issue: Unable to find field 'customfield_10814'.

It seems like the field with that ID no longer exists, why is it looking for it at close of issue?

[Nic Brough -Adaptavist- · Accepted solution]

One of your administrators has added a post-function or validator to the "close" transition.  This was configured to check or work with a field that has the id 10814.

The field has been deleted by an admin.

You need an admin to go into the workflow and update or remove whatever it was that was looking at that field.

[Julian Tremblay]

I administer the software, and we have no field that goes by that name?

[Julian Tremblay]

It seems like the field with that ID no longer exists, why is it looking for it at close of issue?

[Nic Brough -Adaptavist-]

Yes, I know you don't - that's why it's saying customfield_10814.   It's trying to look that up, but you have deleted it so it can't find it, and hence displaying the (internal) reference to it instead of the actual name.

You need to edit or remove the validator or post-function that is trying to use the deleted field.

[Julian Tremblay · Accepted solution]

I was able to correct by deleting transitions between statuses and re doing them.

[Nic Brough -Adaptavist-]

Ah, sometimes you have to do that - some of the post-functions don't load into the display when they hit dead fields, and when that happens, you can't delete them!  Well spotted!

[shetty]

Can you Share Screenshot of error

[Julian Tremblay]

Image added.