Unable to connect to Atlassian Marketplace

[Moritz Thomas]

Greetings,

I'm configuring JIRA for a customer and JIRA can't seem to connect to the Atlassian Marketplace.
The Server-Admin told me that he can reach the Marketplace in a browser running on the server, so the firewall shouldn't be the problem.
Therefore, I requested the atlassian-jira.log and found the following Error:


2014-04-10 11:13:54,278 http-bio-8080-exec-1 WARN XXX 673x2806x1 1kb5p XXX.XXX.XXX.XXX /plugins/servlet/upm/log [atlassian.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ConnectionFailure: org.apache.http.conn.HttpHostConnectException: Connection to https://marketplace.atlassian.comrefused


I couldn't find a solution for that one via a famous search engine.
Any clues on how to proceed?


Best regards,
Moritz Thomas

[Boris Georgiev [Appfire] · Accepted solution]

The browser settings might be different from the java settings. If there's a proxy server required to connect to internet then check if the JAVA proxy settings are properly configured.

https://confluence.atlassian.com/display/JIRAKB/How+to+Configure+an+Outbound+HTTP+and+HTTPS+Proxy+for+JIRA

[Moritz Thomas]

Finally, the Server-Admin got back to me. Indeed the proxy settings fooled us.

Thanks!

[Insitec Support]

That link goes to an empty page now.  Any chance someone can provide a new link (searching the knowledge-base for java web proxy didn't help) or just provide the details for the config file and config item.

[Insitec Support]

OK so I found it linked from within JIRA itself.

https://confluence.atlassian.com/jirakb/configure-an-outbound-proxy-for-use-in-jira-server-247857187.html