Unable to connect to LDAP over SSL

[zhongliwen]

Jira Version: v8.13.0

Test basic connection : Failed
sfdcbt-cn-dc1.sfdcbt-cn.net:636; nested exception is javax.naming.CommunicationException: sfdcbt-cn-dc1.sfdcbt-cn.net:636 [Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

[Nic Brough -Adaptavist-]

This means you have not got the right SSL certificates installed on your Jira.  

You'll need to get the certificates your LDAP server expects and install them in the java keystore the Jira is using.