Unable to connect to mail server

[Sveinbjorn Nikulasson]

When I try to connect JIRA Helpdesk to Exchange pop account I get this error: 

• EOFException: SSL peer shut down incorrectly

any idea how to resolve this?

[Thomas Deiler]

Dear @Sveinbjorn Nikulasson,

it looks like the TLS version of the JVM (where Jira is executed) is not accepted by the Exchange server. Best you ask your Exchange admin what is the correct TLS setting.

It's also possible the the Exchange serve r is outdated and is not supporting any of the protocols Jira offers.

So long

Thomas

[Thomas Deiler]

Dear @Sveinbjorn Nikulasson,

you didn't came back. Have you fixed your problem, meanwhile? How can I help you further?

So long

Thomas

[Sveinbjorn Nikulasson]

Hi,, thank you for your reply,, I finally managed to connect via IMAP to the server, after adding the server certificate to the java certificate store.

Now my only problem is that after upgrading No tickets are created because of some missing permissions in helpdesk application..

Sveinbjorn

[Thomas Deiler]

Ops - but this is another question where you have to start a new thread.