Unable to create issues of Request Type

[Deekshitha Sadananda]

We are unable to create "Request" type issues. The issue is specifically with the Request type "Feedback" . When we fill all the details selecting request type as "Feedback" and click on the "Create", Nothing happens.

[Mohanraj Thangamuthu]

As there is no error on UI when issue creation fails, you could capture the HAR file to check if you notice any error. https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

[Deekshitha Sadananda]

Hi @Mohanraj Thangamuthu 

I'm seeing this error in console. 

[Deekshitha Sadananda]

[Deekshitha Sadananda]

Hi @Mohanraj Thangamuthu 
could you please check the above attached images and advise?

[Mohanraj Thangamuthu]

Hello, Thank you for the update. From the "Network" tab in browser logs, could you let me know whether you notice error starting with 4xx or 5xx. Its not clear in the screenshot. Thanks

[Deekshitha Sadananda]

Hi @Mohanraj Thangamuthu 

There's no error starting with 4xx or 5xx. 

[Mohanraj Thangamuthu]

Hi, I would recommend you to create a ticket with support team on : https://support.atlassian.com/contact/#/. Team will be able to take a look.