Unable to delete an issue in Jira Software

[Perry Santos]

Hi guys

We are testing Jira version 8.9.0#809000-sha1:4ceb90a. As we test we create a fake story that we want to delete. So when we go to More/Delete I get the following message: 

Please refer to this threat as we still have the same error in deleting an issue.
https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-delete-a-story-in-Jira-Software/qaq-p/1409397

I also tried to delete with both user mine and jiraadmin and both has the permission to delete issues

Thank you

Perry

*****

Permission helper
Permission name:
Delete Issues
User:
Jira Admin
Project:
Interactive Framework
Permission scheme:
Default software scheme
Issue:
IFW-346
Status:
 Jira Admin has the 'Delete Issues' permission
StatusSummaryDetails

Project Role

Jira Admin is a member of the Administrators project role
*****

Sorry, we had some technical problems during your last operation.
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Technical details
Log's referral number: 530dcef7-4527-4a67-881c-3b5c6a05e575

Cause
Referer URL: https://jira8.nfb.ca/browse/EO-1?filter=-9

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10105]
com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10105]
at com.atlassian.greenhopper.manager.lexorank.LexoRankDaoImpl.getMaximumMarkerRowAndPreviousRow(LexoRankDaoImpl.java:363) [?:?]
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.rankInitially(LexoRankOperation.java:154) [?:?]
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.execute(LexoRankOperation.java:108) [?:?]
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.performRankOperation(LexoRankManagerImpl.java:260) [?:?]
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.getRankOrRankInitially(LexoRankManagerImpl.java:83) [?:?]
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:109) [?:?]
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:32) [?:?]
at com.atlassian.jira.issue.fields.ImmutableCustomField.getValue(ImmutableCustomField.java:350) [classes/:?]
at ...

[Mariana_Pryshliak_Saasjet · Accepted solution]

Hello @Perry Santos 

You can write on support and they'll definitely help you with your issue: https://support.atlassian.com/

Hope it helps

Mariana