Unable to establish application link (JIRA-> Fisheye)

[Pilar]

Hi All

We have JIRA (6.1) and fisheye (3.2) and we are trying to establish a connection between the two tools however it is failing to connect with error message 

No response was received from the URL you entered - it may not be valid. Please fix the URL below, if needed, and click Continue.

How can we fix this error? What can be the possible reasons for this error?

Pilar

[Deleted user]

You may also want to try the Application Links Diagnostics Plugin.

[Paulo Hennig]

Hello Gabrielle, Due to a bug that this add-on was triggering, Atlassian temporally removed this plugin from marketplace.

[Deleted user]

Oh, should we remove this add-on on all my Atlassian Products? What's the link to the bug?

[Paulo Hennig]

https://ecosystem.atlassian.net/browse/APLDIAG-18

[Paulo Hennig]

The log files should give us a clear idea about what's happening. We also have a application link troubleshooting guide where I'd suggest you to follow according to your environment and log entries:

• https://confluence.atlassian.com/display/KB/Application+Links+Troubleshooting+Guide

[Jobin Kuruvilla [Adaptavist]]

Check the logs to find out the error details. If you are using https, most likely it is a problem with importing public certificates. Other things like wrong reverse proxy settings can also cause issues.