Unable to install JIRA v4.4.3

[Praveen Singh]

Hi,

I've been trying to upgrade JIRA from v4.4 to v4.4.3 but the new install of v4.4.3 is stuck at the very beginning.

Initially I was using the same tomcat container (v6.0.32) which was hosting JIRA v4.4. Later I tried installing v4.4.3 in a new Tomcat container but I still get the same error (as pasted below).

I've copied all the additional jars (log4j, slf & commons-logging) under Tomcat's /lib directory and also made sure they are not present in WEB-INF/lib still the error repeats itself.

INFO: Deploying configuration descriptor host-manager.xml

Dec 12, 2011 8:00:43 AM org.apache.catalina.startup.HostConfig deployDescriptor

INFO: Deploying configuration descriptor jira.xml

log4j:ERROR Could not instantiate class [com.atlassian.jira.logging.MultiTenantJiraHomeAppender].

java.lang.ClassNotFoundException: com.atlassian.jira.logging.MultiTenantJiraHomeAppender

at java.net.URLClassLoader$1.run(URLClassLoader.java:202)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(URLClassLoader.java:190)

at java.lang.ClassLoader.loadClass(ClassLoader.java:306)

at java.lang.ClassLoader.loadClass(ClassLoader.java:247)

Any help would be appreciated.

Thanks,

Praveen

[SimonS]

Hi Praveen,

Sorry for the trouble - would you mind posting your issue in our support portal?

https://support.atlassian.com/secure/Dashboard.jspa

If you haven't used the support services before, you'll need to sign up.

The support team should be able to help you solve these problems.

-Simon