Unable to install Jira Service Desk ontop on Jira Core

[Pat B.]

Hey ho,

we're happy 'bout jira for years. Now the time has come to add Jira ServiceDesk helping us with out daily ITSM requirements.

JIRA Core 7.8.1 is running fine, no special Add-Ons installed but Tempo. We've already purchased a valid license for Service Desk.

Now, I'm trying to install the app... without any success. The Log file is full of errors:

2018-05-17 19:45:03,432 http-nio-8080-exec-20 INFO My Username 1185x5179x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/com.atlassian.troubleshooting.plugin-jira-key [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleDisabled, jiraIsShuttingDown: false
2018-05-17 19:45:03,432 http-nio-8080-exec-20 INFO My Username 1185x5179x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/com.atlassian.troubleshooting.plugin-jira-key [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleDisabled, timeMillis: 0, jiraIsShuttingDown: false
2018-05-17 19:45:03,596 Gemini Blueprint context shutdown thread1 DEBUG My Username 1175x3265x1 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/self-update/1.0/ [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atlassian.troubleshooting.plugin-jira]
2018-05-17 19:45:03,597 http-nio-8080-exec-20 DEBUG My Username 1185x5179x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/com.atlassian.troubleshooting.plugin-jira-key [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] onPluginDisabledEvent removing delegate for [com.atlassian.troubleshooting.plugin-jira]
2018-05-17 19:45:03,598 http-nio-8080-exec-20 INFO My Username 1185x5179x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/com.atlassian.troubleshooting.plugin-jira-key [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginDisabled, jiraIsShuttingDown: false
2018-05-17 19:45:03,598 http-nio-8080-exec-20 INFO My Username 1185x5179x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/com.atlassian.troubleshooting.plugin-jira-key [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginDisabled, timeMillis: 0, jiraIsShuttingDown: false
2018-05-17 19:45:05,318 http-nio-8080-exec-3 WARN My Username 1185x5185x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/com.atlassian.troubleshooting.plugin-jira-key/review [c.a.upm.pac.MarketplaceReviewsAndNotificationsServiceImpl] Marketplace returned error 401 when getting review at https://marketplace.atlassian.com/rest/2/addons/com.atlassian.troubleshooting.plugin-jira/reviews/mine
2018-05-17 19:45:05,334 http-nio-8080-exec-2 WARN My Username 1185x5187x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/com.atlassian.troubleshooting.plugin-jira-key/review [c.a.upm.pac.MarketplaceReviewsAndNotificationsServiceImpl] Marketplace returned error 401 when getting review at https://marketplace.atlassian.com/rest/2/addons/com.atlassian.troubleshooting.plugin-jira/reviews/mine
2018-05-17 19:45:05,345 http-nio-8080-exec-8 WARN My Username 1185x5189x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/com.atlassian.troubleshooting.plugin-jira-key/review [c.a.upm.pac.MarketplaceReviewsAndNotificationsServiceImpl] Marketplace returned error 401 when getting review at https://marketplace.atlassian.com/rest/2/addons/com.atlassian.troubleshooting.plugin-jira/reviews/mine
2018-05-17 19:46:05,929 UpmAsynchronousTaskManager:thread-2 INFO My Username 1176x3658x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-05-17 19:46:05,953 UpmAsynchronousTaskManager:thread-2 INFO My Username 1176x3658x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.11.1' to version '3.11.1'
2018-05-17 19:46:05,969 UpmAsynchronousTaskManager:thread-2 INFO My Username 1176x3658x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/featured [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2018-05-17 19:46:06,815 UpmScheduler:thread-2 WARN My Username 1175x3265x1 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/self-update/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

I've read a lot of posts here - didn't find the fix yet.

Anyone? Kind regards :)

Pat

[Shannon S]

Hi Patrick,

This line appears to show the install worked:

2018-05-17 19:46:05,953 UpmAsynchronousTaskManager:thread-2 INFO My Username 1176x3658x2 1g30mn1 10.10.10.123,10.10.10.254 /rest/plugins/1.0/available/featured [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.11.1' to version '3.11.1'

The other messages don't really give us a lot to go on, so I am creating a support ticket for you so we can have a look at your full error logs. Check your email in a few minutes for a link to that ticket.

Once our support engineers get in touch with you, we can go from there.

Regards,

Shannon