Unable to install apps on Jira Cloud

[Prashant S]

Hello All,

I am unable to install apps on Jira Cloud. I checked all the permissions and it looks good. Whenever I am trying to install the app I am getting below error:

We ran into a little trouble It might just be a hiccup. Try again in a bit.

Any suggestions???


Regards
PS

[David at David Simpson Apps]

Sorry to cross-post this but people get this problem again and again...

There's a variety of reasons that this pretty generic message is displayed.

I wrote up an article which covers most of the various reasons that this happens here:
Error message on app install – We ran into a little trouble / It may just be a hiccup 

– David 

[Hannes Obweger - JXL for Jira]

Hi @Prashant S

welcome to the community. Please check your payment method:

If the installation is taking a long time and/or ends in Jira showing an indefinite error message (along the lines of "We ran into a little trouble. It might just be a hiccup.") this is often due to a missing or invalid payment method. Even though the [app] trial is (and even your Jira trial or plan might be) free, Atlassian requires a valid payment method to be on file in order to start trials of third-party apps.

Hope this helps,

Best,

Hannes

[Antonio Gil Coto]

I am having a similar issue to Prashant and after add the payment method and some billing details I am still getting the error ... 

The only thing I didn't inform was the Tax ID, since I don't have one

Any other idea?

Thank you very much

[Hannes Obweger - JXL for Jira]

Hi @Antonio Gil Coto

if it's not the above, it may be an issue with the particular app. Did you try reaching out to the app vendor about it?

Best,

Hannes

[Antonio Gil Coto]

Thank you @Hannes Obweger - JXL for Jira 

Yes, I reached out Xray and they told me to get in contact with Atlassian ...

[Hannes Obweger - JXL for Jira]

Cool - please keep us posted on how Atlassian resolves this; future readers will appreciate :)

[Antonio Gil Coto]

Oh, shit!! I was randomly chosen to use the new Atlassian Billing platform (Nov-Dec 2022) and it is still on works and it doesn't allow third party apps yet!!!

Yes, just it is plain just what you have read

[Ravi Sagar _Sparxsys_]

Hi @Prashant S 

May be try again after some time or raise a support request.

Ravi