Unable to log-in to my JIRA test environment

[deirdrerodgers]

I created a test JIRA environment doing the below

1. Took a snapshot of my database server and launched it

2. Took a snapshot of my existing production JIRA server and launched it

3. Replicated my environment network/secgroups etc.

I am able reach my test environment on browser but when I try and log-in I am caught in a loop

I checked the atlassian-jira-security.log and the log-in authentication shows as successful

2019-08-21 12:10:20,645 http-nio-8080-exec-9 user1 730x67x1 - x.x.x.x /rest/gadget/1.0/login The user 'user1' has PASSED authentication.

The atlassian-jira.log however is showing the below error

2019-08-21 12:13:31,544 http-nio-8080-exec-23 WARN anonymous 733x85x1 - x.x.x.x /rest/analytics/1.0/publish/bulk [c.a.p.r.c.security.jersey.XsrfResourceFilter] Additional XSRF checks failed for request: https://jira.productionserver.blabla.com , origin: null , referrer: http://jiratestserver:8080/secure/Dashboard.jspa , credentials in request: false , allowed via CORS: false

Looks like the test server is referring the login to the prod server? and its failing with this CORS setting? anyone know what I should do?

[DPKJ · Accepted solution]

Two things,

1. Have your changed settings for proxy etc in your <installation>/conf/server.xml file
   • Look for '<Connecter>' tag in this file and check for proxyPass, proxyName, scheme like values in it.
2. Have you also cloned you HOME folder.

[deirdrerodgers]

Hi DPK,

Thanks for the reply.

Yes to both questions but its still failing unfortunately

Thanks,

Deirdre

[DPKJ]

Look at this and validate again - https://confluence.atlassian.com/confkb/after-upgrading-confluence-you-are-unable-to-create-new-pages-or-spaces-785457379.html

Also don't forget to restart confluence after changing your `server.xml`.

[deirdrerodgers]

Okay so my server.xml file on my test server shows

<Connector port="8080" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="jira.productionenvironment.com" proxyPort="443"/>

[DPKJ]

You need to remove

scheme="https" proxyName="jira.productionenvironment.com" proxyPort="443"

This tell Jira that your site url is "https://jira.productionenvironment.com", which is not correct for test instance.

[deirdrerodgers]

I edited it to my new test server name for the ProxyName and I changed the port and it still doesnt work after a restart

[DPKJ]

Can you share settings?

[deirdrerodgers]

fixed it! thank you very much for your help

[DPKJ]

oh! great.

[Curzon Dax]

Would have been great if you'd shared your solution ...