Unable to "update" edit screen with a custom field

[Elva Aguilar]

We have a custom field that's assigned to ALL request types across a project. This field works for all request types except for "service". When I attempt to "edit" an issue and use this field the "update" button doesn't process.

This is somewhat new as I have two requests that did allow me to process an update with this field selected.

I'm using Jira Service Desk 4.0.2 and Jira Software 8.0.2.

[Alexander Pappert]

is there some error message after you press the update button?

can you post a screen?

mybe the type "service" has some other mandatory fields you did not fill