Unable to raise ticket via mail and this not reflecting in JIRA service desk queue

[Sapna Sharma]

Unable to raise ticket via mail and this not reflecting in JIRA service desk queue

[Fabio Racobaldo _Herzum_]

Hi @Sapna Sharma ,

please read the following article https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

Btw, you need to check that original email address can raise a ticket (it should be associated to a customer that can raise a ticket in your project).

Hope this helps,

Fabio