Unable to receive an email change verification email

[Lorraine SCHALCK]

Hello there !

I am not receiving any verification email to change my email, though I checked my spam folder and the filters that are in place in my organization. I do receive external emails, and the domain "am.atlassian.com" is whitelisted.

Is there something I missed ? And a way to solve that ?

Thank you in advance for your help !

Best regards,

Lorraine

[Manon Soubies-Camy · Accepted solution]

Hi @Lorraine SCHALCK and welcome to Community!

Your best option is to contact Atlassian Support, your email address may be blocked on their side.

Hope this helps,

- Manon