Unable to receive mail notification when user has raised problem through Contact Administrator form.

[Dnyaneshwar Ramesh Borase]

Hello Team,

We are trying to configure Contact Administrator form.

As per the Atlassian documentation we configure the the same by using following steps;

• The Contact Administrators Form option in the Administration > System > General Configuration page is set to ON.
• Outgoing Mail is enabled on the Administration > System > Outgoing Mail page.

But, when we are trying to raise ticket/problem through Contact Administrator form then we able to send the request but respected JIRA admin didn't get any notification or mail for the same request from requested user.

When we are troubleshooting this problem we can see multiple mail in Mail Queue in JIRA through system in mail section. Please see attached screenshot for your reference.

Please let us know as a JIRA admin why we are not receiving mail notification when user has raised problem through Contact Administrator form.

Thanks and Regards,

Dnyaneshwar Borase

[Fazila Ashraf]

Hi @Dnyaneshwar Ramesh Borase

Could you verify whether the users you are expecting are in JIRA Administrators global permissions?

[Dnyaneshwar Ramesh Borase]

Yes, verified again.

All the users I am expecting are in JIRA Administrators global permissions