Unable to search sprint names as a user

[maksushka]

Hello team, we have a project in our Jira and when a project admin is trying to search via JQL for a sprint name from that project, no results are showing up. I have tried the following to troubleshoot this issue, but so far was unsuccessful to resolve it:

1. Added myself (non jira-administrator) account to that project and was not able to see Sprint items via JQL query - Sprint = TBOLT

2. When I run the same query with my jira-administrators account I am able to see all sprints from TBOLT Project.

3. I have added that user to jira-administrators group and he was then able to see sprint names via same query, but as soon as he was removed from the group, it stopped working again. 

4. I have checked his project permissions and he is in the Project administrator's Role and few other roles that do have permissions to manage sprints. 

5. I have also searched for duplicate custom fields and Sprint is the only field (its not a custom field, but a system field)

Thank you and any help you can provide to resolve this is appreciated. 

[shira segal inbar]

Hello @Suvarna Gaikwad , 

Did you mange to find an answer for this issue? we now experience the same

[Suvarna Gaikwad]

@maksushka Does that user or group which belongs to that user have Browse Projects permissions?

[maksushka]

Hello @Suvarna Gaikwad yes, user can see all issues and is assigned to a Project Admin role within this project. One thing I learned is that sprint board was removed, so I recreated it and at least now all sprints show up on the board, but user is still not able to JQL and see values in the field sprint (which is a system field). Thank you

[maksushka]

HI again @Suvarna Gaikwad I was wondering if you have any other suggestions. Thank you