Unable to set Automation Actor to "User who triggered the event"
I'm attempting to make an automation where posting a comment that matches a regular expression transitions the ticket. (Quality of Life enhancement for a certain user class).
The workflow has a restriction such that only the assignee can transition the ticket.
When the automation executes, I get an error saying that the transition is not available. I suspect this is because of the workflow restriction, and the Automation for JIRA user not having access to the transition.
In my ideal case, I'd like the Actor for this regex automation to be the "User who triggered the event".
However, that does not show up as an option, as an admin on this project, I only see myself, and the Automation for JIRA user--I'm unable to select anything else.
An alternative but less ideal solution would be to update the workflow to allow assignee OR "Automation for JIRA" user to transition the status, however, the "Automation for JIRA" user does not appear as a selectable user in the workflow designer.
Can I get some help here?
2 answers
Hi @Krish Ray
you should be able to choose "User who triggered the event" in the Rule Details.
Could you try to create another rule?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.