Unable to set assignee using JIRA Rest API

[Madhura Lodam]

Not able to set assignee using POST /issue REST call.
sample input:

{

    "fields": {

        "project": {

            "id": "102XX"

        },

        "summary": "Creating this issue as part of JIRA REST Testing",

        "issuetype": {

            "id": "10003"

        },

        "assignee": {

            "name": "emailOfAssignee"

        },

        "timetracking": {

            "originalEstimate": "10",

            "remainingEstimate": "5"

        },

        "description": "testing Jira Rest endpoints",

        "duedate": "2023-09-27"

    }

} 

The issue gets created unassigned.
Can you please suggest how can I set the assignee? 

[Madhura Lodam]

Hi team, I am stuck on the above issue, is there any solution to this, how can I get the account Id of all the employees/members , how can I assign the issue to someone else whose account Id I don't know.

[Hector Menchaca]

Hello @Madhura Lodam ,

Thanks for your reply.

As it is mentioned on this thread: https://community.atlassian.com/t5/Jira-questions/Assignee-set-to-unassigned-while-creating-ticket-through-the/qaq-p/1310631

You could try an alternative endpoint to just update the assignee in PUT /rest/api/2/issue/{issueIdOrKey}/assignee.

I recommend you check the thread I linked above.

Regards!

[Madhura Lodam]

Hi @Hector Menchaca ,

Thanks for your response, I have one blocker , how can we get the account id of all the users , I can get my account Id by using /myself endpoint, but I need to know the account Id of each user who has access to the project or something like that.

In my use case the customer is sending the name of the assignee to my mule API , internally I am calling the jira endpoint which needs the account id for assignee, how can I achieve the account id if I have a name of the assignee?

Thanks

[Madhura Lodam]

Hi @Hector Menchaca,

can you please help me in the above issue, and please let me know if you need any details from my end.

I am using a non person wwid using 3LO OAuth2.0 approach, I want to set the assignee while creating the issue using the rest api.

But by sending email address of the assignee the assignee is not getting set only when I send the account Id I can set the assignee.

How can I get the account Id of the users in the team?

Awaiting your response.

[Hector Menchaca]

Hello @Madhura Lodam ,

I think for these cases is better to open a ticket, you can do it via: https://support.atlassian.com/contact/#/

With a ticket open the Jira team can help you to solve this issue!

Best Regards,

Thanks!

[Hector Menchaca]

Hello @Madhura Lodam ,

Welcome to the Atlassian Community.

I recommend you to check this thread: Here 

Thanks!

[Madhura Lodam]

Hello @Hector Menchaca ,
Thanks for responding.

The issue gets assigned if I send accountId like below:

"assignee": {

            "accountId": "712020:ac124566-93c2-47ff-9c2b-xxxxxxx"

        }

I got this accountId by using /rest/api/2/myself endpoint.

(I need to assign the issue while creating the issue , I cannot use a separate call for assigning.)

How can I get accountId of all users , so atleast if the consumer is sending email address or name to set the assignee I can map them with their respective acountId and send it to Jira endpoint.

I have checked the /rest/api/2/user endpoint but I am not able to get any result there.

I have one more query, can we assign a reporter while creating the issue (using POST: /rest/api/2/issue) . I am using a non person wwid , every time I create an issue(with3LO Oauth2.0 Authorization) the reporter gets assigned to the non person wwid. Can I change the reporter through the rest api call?

Thanks!

[Madhura Lodam]

Hi @Hector Menchaca , 
Can you please provide some advice for my issue above, waiting for your response.

Thanks!