Unable to tag people on comments on Jira Product Discovery Idea

[Clement]

One of the users has access to a Jira Product Discovery Project with Roles ( Administrator, Creator and Contributor ). Technically she is the administrator of this JPD project.
She does not have access to any other Atlassian Product.

The problem - In the comments section of an Idea, she is not able to Tag a user who could be someone like her who just has Jira Product Discovery Access or someone who has access to both Jira & Jira Product Discovery access. Technically she is not able to browse users I guess.

Since JPD is a Team-managed Project, I don't think it has anything to do with permissions schemes etc.

[Clement · Accepted solution]

I think I solved the issue...just an FYI , if anyone comes across this issue.

I navigated to SYSTEM>Global permissions> and Jira Permissions - Browse users and groups
There I found that to View and select users or groups from the user picker, only the "jira-product-discovery-contributors" group was added and though this user has the roles Administrator, Creator and Contributor, she was only part of the "jira-product-discovery-users" & "jira-product-discovery-user-access-admins" group.

So I manually added her to "jira-product-discovery-contributors" group and it worked.