Unable to tag user in JIRA Ticket Description

[Sai Avinash Duddupudi]

REST API URL -  https://company.atlassian.net/rest/api/3/issue

I am trying to tag user while raising an issue via JIRA REST API v3 but as shown in the below image, it is displayed as raw text itself instead of tagging the actual user

Please suggest workaround how i can tag a user using the rest api.
Thanks!

[Prince Nyeche]

The format you used is possible via v2. Mentioning users via v3 is done via its own node in ADF. However, I think for your use case simplify things by using v2.

[Bill Sheboy]

Hi @Sai Avinash Duddupudi 

There is an open suggestion to add mention-capability to the REST API: https://jira.atlassian.com/browse/BCLOUD-20926

Kind regards,
Bill

[Sai Avinash Duddupudi]

@Bill Sheboy  so, user mentioning can't be done via JIRA rest api because in the above link it was mentioned to use JetBrains plugins?

[Bill Sheboy]

In their post, they seemed to indicate it was possible based on permissions; yet I didn't find which method/end point they used.  Perhaps if you post a comment to that issue the author will state what they actually tried.

Perhaps more useful...I did find another community post which says this is possible using the Atlassian Document Format (ADF) I mentioned in your other question.  Please look here for that thread response from Atlassian.  The poster indicated this worked as recently as November 2019.

https://community.atlassian.com/t5/Jira-Software-questions/Rest-API-v3-Add-Mention-to-Comment/qaq-p/1213708