Unable to upload attachments after Edit button is disabled

[ADITHYA_GUTTIKONDA]

Hello,

I disabled 'Edit' button in couple of statuses in a project and added edit transition to restrict edit permissions to few users. Since then, we are not able to upload attachments to the issues when the issues are in those statuses. JIRA is neither showing the attachments nor throwing any error. Attachments uploaded in earlier statuses are visible and we are also able to upload the attachments in later statuses. I made sure the attachments field is added to view screen. This is a blockage for one project to be used. 

I found below in logs:

2018-09-18 16:29:54,610 http-nio-8080-exec-20 WARN aguttikonda 989x536740x2 1bh373n 170.94.57.122,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.j.issue.fields.AttachmentSystemField] There were errors while converting temporary attachments: AttachmentError{logMessage='An error occurred: You can not create attachments as the issue is in a non-editable workflow state.', localizedMessage='You can not create attachments as the issue is in a non-editable workflow state.', filename='', reason=VALIDATION_FAILED, exception=none()}

It says attachments can't be created as the issue is in non-editable status. But, I am trying to upload the attachment in the 'edit' transition which I created and have permission to edit fields. Please suggest how to fix it or if there is any work around.

[Angélica Luz]

Hi Adithya,

I've checked that you opened a ticket with our support related to the same question.
I'll be watching the ticket and once it's resolved, I'll post the resolution here.
This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two different platforms.

Regards,
Angélica

[Angélica Luz]

Hi Adithya,

I saw that the ticket was resolved and the resolution was to change the property in the workflow by using jira.permission.edit.group.1.

If you have any other question, please post here or feel free to reopen the ticket.

Regards,
Angélica